Easily Capture Contact Details
Capturing contact details for future reference has never been so easy. You even get to decide which contact details you ask for! The more information you have, the better you can target your marketing and improve customer service.
Preference Of Messaging
By offering web chat on your website, you are providing a convenient way for customers to get in touch with you without having to pick up the phone and call during business hours. Some people prefer to message and wait for a call so that they do not have to wait on hold.
Reduce The Number Of Customers Contacting Your Competitors
Booking calendars sent out from a web chat enquiry allows customers to book a call at a time that suits them. They are then confident they will hear back from you so often will not look for another company.
RST Electricians has LANA web chat embedded on their website. Prior to having LANA web chat they would have about 15 people call them per day for a quote. Now they instead have 30 people enquire through their web chat per day! A booking calendar is sent to the phone number provided by the customer in the web chat enquiry asking them to book a call back at a time that suits them. RST Electricians sets aside 2.5 hours each day for call backs so they know they are maximising their own efficiency and customers are satisfied knowing when they will hear from them!
Don't Stress
We provide instructions on how to connect the web chat to your website. However if you are still stuck our team can assist you with integrating the web chat onto your website as soon as you decide to sign up! We want you to reap the rewards of having a web chat as a form of customer communication!
